Content Moderation

Monitor Illegal Content

Context

We obtained a big number of consumers as a product that has only been released for 1 year, and now we are entering the second phase, where we must retain as many users as possible.

Goal

Dig out and satisfy consumer's needs as well as improve user experience to retain users.

Result

Identified 3 user retention strategies, 1 idea in which was expanded into a full-fledged project.

Role: UX Researcher  |  Team: 2 UX designer, 2 Product Manager  |  Date: 2021 Jun  |  Duration: 2 months

Market AnalysisCompetitive AnalysisInformation ArchitectureHeuristic EvaluationUser InterviewSurvey